43 Ashfield road
London W3 7JF
Companies House Reg Number: 11128317
BY USING THIS SERVICE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. YOU SHALL BE SUBJECT TO ANY RULES OR GUIDELINES SET OUT FOR THIS SERVICE. IF YOU DO NOT WISH THE ABIDE BY THESE CONDITIONS, PLEASE DO NOT USE THIS SERVICE.
Contributed artwork is made available by us for use in TV, film and any audio-visual production subject to the terms stipulated in the contract.
Lost, damaged, or altered pieces will be compensated to the artist for full amount of the agreed reserve price.
Artists can recall their artwork back at any time, unless said artwork is at that time hired out, in which case the artist must wait for the hire duration to end before their art is returned to them.
Artists will receive a set commission rate of all fees acquired through the rental of their contributed work. The commission rate is specified in their contract. These proceeds will be paid to them on the 3rd Friday of every month. There is a reward scheme for referral, in which an artist’s commission rate will increase by 10% for every artist who they refer to who us, who signs up and doesn’t terminate their contract within 3 months. If the contract of the referred artist is terminated within 3 months, the bonus commission associated with them will cease to be in effect. The total commission rate is capped at 50%.
Artists must agree to the full terms of our artist contract, which can be terminated at the discretion of ARTFAUCET. In event of contractual termination, all contributions will be returned to the contributors.
The contributor artist acts for himself/herself and in signing the contract, it is assumed that they have permission from any co-creator of the artwork. ARTFAUCET will not be made liable for any dispute between co-creators. Should there be any discrepancy between co-creators ARTFAUCET will act on behalf of the lead/first signatory or agent. The lead/first contributor artist is the person or entity who acts on behalf of all creators/contributors.
Any contributor artist(s), representative, signatories shall be deemed to have full knowledge of the terms & conditions when using our services.
-The pieces we store are cleared for use in TV, film or any other audio-visual production on a worldwide basis. They are not to be replicated or modified in any way, or to be transferred to any third party.
-The pieces that we offer are not framed by default. If there is a frame included, or an option to frame, that will be made clear in the description, and may incur an additional cost.
-Unless specified otherwise, the default resolution for the prints we offer is 300dpi
-All artwork is at the risk of the hirer in every regard between the time of collection and the relevant return of said artwork. Herein, all artwork is to be insured by the hirer against the full replacement value of the hired artwork.
-If an original piece has been lost, damaged or altered in any way whilst in possession of the final consumer or an agent of the final consumer, the final consumer will be held liable and will be issued an invoice for the reserve price (or a price appropriate to the cost of restoration for more minor damages, quoted by a restoration expert) of the artwork damaged/lost/altered as compensation to the artist.
-If a digital print has been lost whilst in possession of the final consumer or an agent of the final consumer, the final consumer will be held liable and will be issued an invoice for the value of one month hire of the piece.
-If a digital print has been damaged or altered in any way whilst in possession of the final consumer or an agent of the final consumer, the final consumer will be held liable and will be issued an invoice for the value of one week hire of the piece.
-If a frame has been lost or damaged whilst in possession of the final consumer or an agent of the final consumer, the final consumer will be held be liable and will be issued an invoice for the 2 week hire fee of the frame.
-If artwork is not returned on the designated date, a penalty fee of one week hire fee for said piece will be applied and invoiced to the final consumer. If the artwork is more than a week late, a second penalty fee of the same amount will be charged to the consumer. After 2 weeks, if the artwork is not returned, the piece will be assumed to be lost and a aforementioned relevant charge will be instated to the final consumer.
-If the final consumer collects the wrong product from ArtFaucet, we will not be held liable for any time or resources wasted by the final consumer in this process. However, ArtFaucet will remain available to rectify the error at a time suitable to the final consumer, providing there is a reasonable period of notice. If this artwork is lost or damaged, the consumer will be charged for the reserve price of this artwork, not the artwork they initially intended on hiring.
-If the final consumer collects an incorrect product(s) from ArtFaucet, they will receive a refund on their purchase, though ArtFaucet will not be held financially liable for any time or resources wasted hereby. ArtFaucet will remain available to rectify the error at a time suitable to the final consumer, providing there is a reasonable period of notice. However, if this incorrect product(s) is lost or damaged by the final consumer, the final consumer will be liable to the relevant aforementioned charges.
-Any and all discrepancies must be reported within the first 24 hours of hire period.
-The hirer shall be deemed to have full knowledge of the terms and conditions when using our services and any person signing on behalf of the hirer will be acting as an agent for the hirer.
Should ARTFAUCET not be able to return items to the contributor artist(s) within a reasonable amount of time due to lack of contact or facilitation of delivery from the contributor artist, storage fees will apply. The same applies for final consumers should they not pick up the items if the contract stipulates that they must collect them.
We strive to protect the information of our customers in compliance with the general data protection regulations (GPDR). We will only store your information for the purpose of this contract and any dealings or business that we conduct on your behalf. When needed we will pass this information to third parties in order to carry out business and trading (final consumers). Your data will be kept under UK territory. When needed for the purpose of trading with other parties or operational demands we will store or send this information to parties in other jurisdictions. We will keep your information on file for five years after you stop doing business with us, time after which we will securely delete your data. Should you wish to exercise your right of access, rectification, erasure, objection, data portability or restriction of processing, contact us at email@example.com with a copy of ID and the right you would like to exercise. Please note that we are allowed to retain some information for the purpose of continuing business with you (fair processing). Should you wish to lodge a complaint, please refer to the section of complaint of this contract. Should you remain unhappy after following the complaints procedure you can contact the Information Commissioner Officer.
We strive to provide the best possible service to all our customers. Should you have any complaint please e-mail us at firstname.lastname@example.org, with the subject ‘complaint’ and your name/name of company. We will acknowledge the e-mail within 2 working days and reply to your complaint within 7 working days after we send an acknowledgement e-mail to you.
Please include as much information as possible, alongside documentary evidence if appropriate. Include facts and what you believe we should do to rectify matters (resolution).
Should you remain unhappy with our reply, please e-mail us to the same e-mail address with the subject ‘appeal of complaint’ with your name/name of company and the grounds of appeal. If you still remain unsatisfied, you can refer the case to an Alternative Dispute Resolution Scheme or Court. Our legal relation and any contractual matter is bound by the English Courts.